Difficult wait for test reports at PIMS
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| Photo by the Author |
ISLAMABAD: Patients and their attendants have to wait for hours in a queue to get their medical tests report from the General Report Section where only three persons are treating them and it looks like the management or the executive director of the Pakistan Institute of Medical Sciences (PIMS) has no concern over the situation.
The largest hospital in the federal capital is relying on only three men to treat a crowd of people who visit the hospital every day to get the test reports of their patients but they are forced to wait for hours in queue to get the reports. Asif Khan, who was standing in a line to collect the report of her younger sister who was admitted in Surgical Ward, said “I am waiting in this line for almost two hours to get report but the queue doesn’t seem to be moving, a person who came an hour earlier than me is still in the row."
Abdul Rauf was also waiting to get the test report of his father, admitted in Nephrology Ward. He said, “I was told to collect the reports of my father yesterday and I waited here for almost three hours for my turn but then I was informed that the section is closing and I may wait for the next shift to come or to get the report tomorrow, and you can see today again I am in the row and the situation seems to be repeating same as yesterday.”
An official from the Laboratory Section requesting anonymity confirmed that only two to three persons are handling the patient reports. “Every day we treat thousands of patients who sometime get furious while waiting in the row and argue with us but the situation is out of our control as we need more staff here to handle the patient reports. We need more staff here to deal with the crowd,” the official stated.
He said various times they have requested the administration to provide them more staff but they always advise us to manage with the same staff. When contacted, PIMS spokesperson Waseem Khawaja told The Spokesman that, “Yes there are long queues of people outside the Reports Reception but it never happen that a patient or person do not get the report.”
“The number of staff may be increased in case a written application is forwarded to the administration regarding the issue, but no one has complained to us about the issue yet. But again it depends upon the administration to either itself take notice of the issue or not,” he said.
The largest hospital in the federal capital is relying on only three men to treat a crowd of people who visit the hospital every day to get the test reports of their patients but they are forced to wait for hours in queue to get the reports. Asif Khan, who was standing in a line to collect the report of her younger sister who was admitted in Surgical Ward, said “I am waiting in this line for almost two hours to get report but the queue doesn’t seem to be moving, a person who came an hour earlier than me is still in the row."
Abdul Rauf was also waiting to get the test report of his father, admitted in Nephrology Ward. He said, “I was told to collect the reports of my father yesterday and I waited here for almost three hours for my turn but then I was informed that the section is closing and I may wait for the next shift to come or to get the report tomorrow, and you can see today again I am in the row and the situation seems to be repeating same as yesterday.”
An official from the Laboratory Section requesting anonymity confirmed that only two to three persons are handling the patient reports. “Every day we treat thousands of patients who sometime get furious while waiting in the row and argue with us but the situation is out of our control as we need more staff here to handle the patient reports. We need more staff here to deal with the crowd,” the official stated.
He said various times they have requested the administration to provide them more staff but they always advise us to manage with the same staff. When contacted, PIMS spokesperson Waseem Khawaja told The Spokesman that, “Yes there are long queues of people outside the Reports Reception but it never happen that a patient or person do not get the report.”
“The number of staff may be increased in case a written application is forwarded to the administration regarding the issue, but no one has complained to us about the issue yet. But again it depends upon the administration to either itself take notice of the issue or not,” he said.
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